At CNTEN.shop, customer satisfaction is at the heart of everything we do. Whether you have a question about your order, want more details about a product, need help with a return, or are just looking for general assistance — we’re just a message away.

We believe in fast, clear, and friendly communication. Our dedicated support team is always ready to assist you with prompt and professional service.

Email Support

The best way to reach us is via email. We aim to respond to all queries within 24 to 48 business hours.

Customer Support Email:
contact@cnten.shop

Please include the following in your message (if applicable):

  • Your full name
  • Order number
  • Product details or issue description
  • Any relevant screenshots or attachments

The more details you provide, the quicker we can resolve your query.

Common Topics We Can Help With:

  • Product information and specifications
  • Order status and tracking updates
  • Shipping and delivery times
  • Returns, refunds, or exchanges
  • Account-related questions
  • Payment and billing concerns
  • Collaboration or partnership requests

If your question relates to any of these topics, our team is well-equipped to provide a solution quickly.

Order & Shipping Questions

Have you placed an order and want to check the status?

Please check your email for the order confirmation and tracking link. If you haven’t received an update within the expected delivery window, send us an email with your order number so we can follow up.

Return or Refund Requests

To initiate a return or refund request, please email us at contact@cnten.shop with your:

  • Order number
  • Reason for the return
  • Photo or video proof (if item is damaged or defective)

We’ll review your request and guide you through the next steps based on our return policy.

Business, Media & Collaboration Inquiries

For influencer partnerships, vendor applications, B2B collaborations, or media-related inquiries, please contact our business development team at:

Email: contact@cnten.shop

We’re always open to exploring new opportunities.

Customer Support Hours

Monday – Saturday: 10:00 AM – 6:00 PM (IST)
Sunday & Public Holidays: Closed

We strive to respond to every message within 1–2 business days. During holidays or sale periods, response times may be slightly longer, but rest assured — your query is important to us.

Thank You for Visiting CNTEN.shop

We’re honored to serve customers from around the world and are committed to delivering not only quality products but also a quality customer experience. No matter your question, we’re here to help.

Your feedback makes us better — thank you for being part of the CNTEN.shop community.